Today, I placed my daily call to the insurance company. Did you receive our paperwork yet?
Where is it?! This particular person told me to call the Medical Managment Team (MMT)and see if they had gotten it. I did so, and found out that we should have faxed it to the MMT. The MMT rep was very nice-it was a nice change of pace.
I called our CI program to make sure it was sent there-it was. It takes about a week to scan the paperwork in and get it to the proper person. I know, I know. But I was at least hoping to have someone say, WE HAVE IT.
I had a small moment of guilt, feeling bad for bothering and sticking my nose in. But honestly, that seems to be the only way we obtain the services, etc. that AJ needs. I will continue to call, every day, until we get the answer we want.
So for now, it seems we are floating in the air somewhere, when we land on an insurance rep's desk, I'll be sure to let everyone know.